Lehrplan
Kurs:
Kundenzufriedenheit sicherstellen
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Curriculum
Kundenzufriedenheit sicherstellen
Willkommen
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Wie die Technik funktioniert
Text lesson
Willkommen
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0:45
Kursinhalte
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Text lesson
Kundenzufriedenheit
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Definition
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1:46
Warum ist Kundenzufriedenheit wichtig?
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2:37
Faktoren
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3:33
Messung / Analyse
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Kundenzufriedenheit messen
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3:23
Das richtige Mindset
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Dein Mindset
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2:03
8 Massnahmen
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6:17
"Nein" sagen
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1:16
Customer Journey
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Die Customer Journey
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3:06
Customer Journey Mapping
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5:08
Evaluierung
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Danke für die Teilnahme
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1:00
Evaluierung Kundenzufriedenheit
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9 questions
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